ANAND.M.B; D L, SRINIVAS; RAMESH, H H. PERFORMANCES OF INDIAN POSTAL SERVICES. Innovare Journal of Business Management, [S. l.], v. 1, n. 2, p. 5–10, 2013. Disponível em: https://www.journals.innovareacademics.in/index.php/ijbm/article/view/250. Acesso em: 13 mar. 2026.